SYDNEY -- Commonwealth Bank of Australia's recent reversal on replacing workers with artificial intelligence highlights the country's growing debate over using AI in the workplace, as businesses struggle with high wages and low productivity.
Australia bank's reversal of AI-driven job cuts spurs productivity debate
作者：RURIKA IMAHASHI
Companies grapple with balancing efficiency and customer needs
Commonwealth Bank was inundated with calls following the voice bot introduction, requiring managers to work overtime and answer the phones themselves. (Photo by Sophie Mak)
RURIKA IMAHASHI
August 31, 2025 13:09 JST
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摘要
Commonwealth Bank of Australia faced issues after introducing a voice bot, leading to an increase in call volume and the need for managers to work overtime. This situation highlights broader concerns about balancing efficiency gains from AI with customer service requirements in the context of high wages and low productivity in Australia.