Artificial Intelligence in Payroll Management Faces Resistance from U.S. Workers According to Results from PayrollOrg Survey
PR Newswire SAN ANTONIO, Sept. 18, 2025 SAN ANTONIO, Sept. 18, 2025 /PRNewswire/ -- Despite Artificial Intelligence's growing role in business operations, workers remain hesitant about its use in payroll and the processing of their paycheck. Thirty-four percent of America's workers are uncomfortable with AI calculating their wages, while an even larger 45% oppose it handling payroll inquiries, according to the 2025 "Getting Paid In America" survey, conducted by PayrollOrg (PAYO).
The annual survey asked respondents how comfortable they are with the use of AI to calculate their pay. Of the 22,464 individuals who responded to this question, 7,588 respondents, or 34 percent, said they would be somewhat or very uncomfortable with the use of AI to calculate their pay. The survey also asked respondents how comfortable they are with AI tools answering their payroll questions instead of a person, and 10,108 respondents, or 45 percent, said they would be somewhat or very uncomfortable with AI tools answering their payroll questions. The survey results suggest that maintaining human oversight will remain essential to building employee trust. At the same time, organizations are exploring ways to pair the efficiency of AI with the personalized support workers expect. Clear communication and greater transparency around how AI is used in payroll may be key to easing concerns and strengthening confidence. "Payroll isn't just a transaction; it's a reflection of how much an organization values its people. When a single week's delay in pay can cause financial strain, speed and accuracy aren't just operational decisions, they are strategic imperatives. And while AI is reshaping the workplace, trust in it to manage pay remains low. That's a clear signal that technology alone is not enough," said Teresa Smith, director of human insights at UKG. "It must be anchored in thoughtful processes and designed with people at the center. When done right, it becomes the heartbeat of the employee experience, shaping financial wellbeing, operational confidence, and the credibility of the organization itself. Every paycheck sends a message: "You matter." To lead, organizations must make that message loud and clear." The "Getting Paid In America" survey was conducted as part of PayrollOrg's annual public awareness campaign, National Payroll Week, held September 1–5, 2025. The survey gathered insights from more than 25,900 respondents nationwide. For complete survey results, visit nationalpayrollweek.com. PayrollOrg is the leader in payroll education, publications, and training. Visit PAYO online at payroll.org. SOURCE PayrollOrg
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