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Why Understanding AI Doesn’t Necessarily Lead People to Embrace It

2025-07-11 14:03:27 英文原文

作者:by Chiara Longoni, Gil Appel and Stephanie M. Tully

HBR Staff Using AI

Artificial intelligence has become an invisible assistant, quietly shaping how we search, scroll, shop, and work. It drafts our emails, curates our feeds, and increasingly guides decisions in education, healthcare, and the workplace. As companies increasingly integrate AI into their products and services, a critical but often overlooked question emerges: Why do some people embrace AI enthusiastically while others seem more hesitant?

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摘要

Artificial intelligence (AI) is becoming an invisible influencer in daily activities such as searching, shopping, and working. It assists with tasks like drafting emails and curating feeds while also impacting decisions in education, healthcare, and workplaces. As companies integrate AI more into their operations, a key question arises about the varying levels of enthusiasm towards AI among different individuals.